Frequently Asked Questions
Everything you need to know about your next knitting or crochet project.
How do I ensure the yarn colors match what I see on my screen?
While we strive for color accuracy in our photography, monitor settings can vary. To ensure consistency for your project, we always ship skeins from the same dye lot whenever possible.
What is your shipping policy for domestic orders?
We offer standard and express shipping across the country. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email once your wool is on its way.
Can I return yarn if I bought too much for my project?
Yes, we accept returns on unused, unwound skeins in their original condition within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping rates and delivery times are calculated at checkout based on the weight of your order and your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my hand-knitted garments?
Care instructions vary by fiber type. We recommend checking the individual product label, but most natural wools benefit from hand washing in cool water with a gentle wool wash and laying flat to dry.